Contact us
Email support@obdevapps.com — we usually reply within 2 business days. If your question is about Montra Pro, include your Support ID (Settings → About, tap to copy) so we can find your purchase.
Common questions
How do I restore Montra Pro on a new phone?
Install Montra, sign in to the same Apple ID (iPhone) or Google account (Android) you bought with, open the Pro screen and tap Restore Purchase.
How do I cancel my subscription?
- iPhone: Settings → [your name] → Subscriptions → Montra → Cancel Subscription.
- Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Montra → Cancel.
Deleting the app does not cancel a subscription. Cancel at least 24 hours before the period ends to avoid the next charge; Pro stays active until the end of the period you paid for.
How do I get a refund?
Purchases go through Apple or Google, so refunds are handled by them:
- iPhone: reportaproblem.apple.com
- Android: Google Play → Payments & subscriptions → Budget & history, or Google's refund request page.
How do I move my data to a new phone?
- Backup file: Settings → Export Backup (JSON), keep the file somewhere safe, then Settings → Import Backup on the new phone.
- Phone backup: your phone's own backup (iCloud or Google) can carry Montra's encrypted data. On Android, set a backup passphrase in Settings first, and enter it on the new phone.
I forgot my App Lock PIN
App Lock asks for your PIN before exporting, importing or erasing data. Email us with your phone model and app version and we'll walk you through your options. Your data never leaves your phone, so we can't see your PIN or reset it remotely.
Does Montra send my financial data anywhere?
No. Your accounts, transactions, loans and circles stay on your phone, encrypted. Only purchase data goes to RevenueCat, our subscription service. See the Privacy Policy.
How do I delete my data?
Settings → Clear All Data removes everything from the device. To ask for deletion of purchase records held by our subscription service, email us your Support ID.